3CX Support Pricing
We offer comprehensive services that can get your business up and running easily and quickly.
| Service | Price | |
|---|---|---|
| 3CX Installation - Amazon Web Service | $1501 | Buy |
| 3CX Installation and Configuration - Amazon Web Service | $500 + $25/extension2 | Buy |
| 3CX Installation and Configuration - Remotely of On-Premises Server3 | $500 + $25/extension | Contact |
| 3CX Installation and Configuration - On-Site4 (within 45-miles of Auburn, WA,98001) |
$1,500 | Contact |
| 3CX Installation and Configuration - On-Site4 (Outside of service area) |
Contact Us | Contact |
| Emergency Service - 2 Hour Phone Response Time (without support subscription) |
$120/Incident | Buy |
| Standard Service - 4 Business Hour5 Phone Response Time (without support subscription) |
$60/Incident | Buy |
| IT Consulting | $85/Hour6 | Contact |
Our Support packages are offered independent of 3CX. We will take care of all of your support needs. See how our support differs from that which is provided by 3CX directly. Once you have subscribed to a support plan, you will be able to contact us by creating a ticket in your account or if you have telephone support, you will be provided a telephone number and access code to reach a support engineer.
Pre-pay for the full year and get 12 months for the price of 10!
| Support Price | Basic | Professional | Premium | |
|---|---|---|---|---|
| 2SC / 4SC / 8SC / 16SC | $15/Mo $150/Yr |
$30/Mo $300/Yr |
$60/Mo $600/Yr |
Buy |
| 32SC / 64SC | $25/Mo $250/Yr |
$50/Mo $500/Yr |
$100/Mo $1,000/Yr |
Buy |
| 128SC / 256SC / 512SC / 1024SC | $75/Mo $750/Yr |
$150/Mo $1,500/Yr |
$300/Mo $3,000/Yr |
Buy |
| Includes | Basic | Professional | Premium | 3CX Direct7 |
| Guarenteed Response Times | 24 Business Hours | 4 Business Hours | 2 Hours | |
| Email Support, Business Hours5 | ||||
| Phone Support, Business Hours5 | ||||
| Email/Phone Support 24x7 | ||||
| Named Support Engineer | ||||
| Configuration Assistance8 | ||||
| Troubleshooting external extensions and bridges using 3CX standard provisioned templates | ||||
| Troubleshooting and assitance creating external extensions customized provisioned templates | ||||
| Help with configuration of supported 3CX phones and VoIP Providers | ||||
| Help with configuration of unsupported 3CX phones and VoIP Providers | ||||
| Troubleshooting supported 3CX gateways using standard provisioned templates | ||||
| Analysis of SIP logs in case of interoprability issues (Supported VoIP Providers, IP Phones or Gateways) | ||||
| Analysis of SIP logs in case of interoprability issues (Unsupported VoIP Providers, IP Phones or Gateways) | ||||
| Assistance with firewall configurations | ||||
| Configuration of options beyond the standard provisioning templates |
Support is available to be setup on automatic renewal. We will automatically renew your support contract 30 days prior to the expiration of your contract in order to enusre that you do not loose any of your benefits.
1Price includes Creating AWS Account, creating and setting up AWS EC2 Instance with appropriate resources based on 3CX Edition being installed, and installation of 3CX Phone Server.
2Price includes Creating AWS Account, creating and setting up AWS EC2 Instance with appropriate resources based on 3CX Edition being installed, and installation of 3CX Phone Server, initial configuration of 3CX based on client provided specifications, and ensure that phones are properly provisioned and working as expected.
3Remote installation and configuration of 3CX on a server located in your office requires an IT Professional physically on-site with the server. Price includes 6 hours. (Additional time may be included based on installation requirements)
4On-Premises Service area is 45 miles from Auburn, WA, 98001. Price includes drive time and up-to 8 hours of onsite service. If your company has an IT Professional, having them on-site is necessary. If your company does not have an IT-Professional, our installers are highly trained in handling almost any IT-Infrastructure. We are happy to consult with your business if necessary.
5Business Hours are Monday-Friday, 9AM - 5PM Pacific time. All Federal Holidays are excluded. 3CX Direct Telephone Support is Monday-Friday, 6:30AM-5:00PM Eastern Time
6IT-Consulting can be by phone or on-site. Consulting by phone has 1-Hour minimum and is billed in 15-minute increments. On-site consultation has 3-hour minimum and is billed in 1-hour increments. We can assist your company with most computer and networking relates issues. Including but not limited to servers, workstations, routers/firewalls, switches, etc.) You can contact us for free during business hours to discuss what your needs may be and if we can help. Billing will only start when our technician actually starts assisting you in addrssing your problems or concerns.
7Support available directly from 3CX. Click for Details
8Includes all maintenance (eg. Managing DIDs, VoIP Providers, Extensions, Ring Groups/Call Queues, Auto-Attendants, etc.)