3CX Edition Comparison
| General Features | Standard | Professional |
|---|---|---|
| Extensions | Unlimited | |
| Number of Simultaneous Calls Supported | 4 - 1,024 | |
| Call Logging | ||
| Call Reporting | ||
| Call Forward on Busy or No Answer | ||
| Call Routing by DID | ||
| Auto Attendant / Digital Receptionist | ||
| Voicemail/ Music on Hold | ||
| Central Phonebook | ||
| Call by Name | ||
| Call Parking / Pickup / Transfer | ||
| Call Queuing | ||
| Call Recording | ||
| MWI – Message Waiting Indicator | ||
| Supports Popular SIP Phones | ||
| Supports VoIP Gateways | ||
| Supports SIP Trunks | ||
| Intercom/ Paging | ||
| Ring Extension & Mobile Simultaneously | ||
| Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729) | ||
| Automatic Pickup on Busy | ||
| Call Recordings Management | ||
| Headset Answer Button Support (Jabra & Platronics) | ||
| Unified Communications | Standard | Professional |
|---|---|---|
| Setting Up Conference Calls | ||
| See the Presence of Your Colleagues | ||
| Receive Voice Mail via Email | ||
| Receive Faxes via Email as PDF | ||
| Integrated Fax Server | ||
| Integrate Offices with 3CX Bridge | ||
| Click2Call (WebRTC) | ||
| Advanced Forwarding Rules | ||
| View Presence of Bridged PBXs |
| Call Center / Contact Center | Standard | Professional | ||
|---|---|---|---|---|
| Advanced Queue Strategies | ||||
| Advanced Call Reporting | ||||
| Real Time Queue Statistics | ||||
| Queue Reports | ||||
| Barge In / Listen In / Whisper | ||||
| Query Customer Name Based on Caller ID | ||||
| Ability to Use 3CXPhone API | ||||
| Link Company Directory with LDAP / ODBC | ||||
| Sync Phonebook with Microsoft Exchange | ||||
| Real Time Queue Monitoring | ||||
| Wallboard | ||||
| Switchboard Queue Manager View | ||||
| Call Recordings Search | ||||
| Supervisor can Log Agents In/Out | ||||
| Supports External Agents | ||||
| Callback if queue full | ||||
| SLA alerting/reporting | ||||
| Mobility | Standard | Professional |
|---|---|---|
| Android Client | ||
| iOS Client | ||
| Windows Phone Client | ||
| CTI Support | ||
| Seamlessly Create Conference Calls | ||
| Users can Configure their Own Extension | ||
| Provisioning by Email | ||
| Manage 3CXPhone from within the Console | ||
| Includes 3CX Tunnel to Avoid NAT Problems |
| IP Phone Management | Standard | Professional |
|---|---|---|
| Automatic Plug & Play Phone Provisioning | ||
| Manage IP Phones Network Wide from Console | ||
| Restart Phones Remotely | ||
| Update & Manage Firmware Network Wide |
| Application Integration | Standard | Professional |
|---|---|---|
| Microsoft Outlook Integration | ||
| Salesforce Integration | ||
| Microsoft Dynamics Integration | ||
| SugarCRM Integration | ||
| Microsoft Exchange 2013 / LDAP / ODBC |
| Web Conferencing | Standard | Professional |
|---|---|---|
| Plugin Free – WebRTC | ||
| One-click conference | ||
| Meeting Recording | ||
| Remote Control / Assistance | ||
| Screen Sharing | ||
| Unlimited Users | ||
| Participants Included | 10 | 25 |
Features are for 3CX v14sp3 (Build 49169.513)